1. Applicability
These terms apply to all offers, deliveries, installations, and services provided by Sunrise Energy S.L., unless otherwise agreed in writing.
2. Payment
Invoices must be paid in full within 7 business days from the invoice date, unless otherwise agreed in writing. In case of late payment, Sunrise Energy may charge legal interest and collection costs. The installation remains the property of Sunrise Energy until full payment has been received.
3. Non-compete clause
The client may not enter into direct or indirect agreements with subcontractors, suppliers, or installers of Sunrise Energy without written permission. In case of breach, Sunrise Energy reserves the right to terminate the contract and claim damages.
4. Scheduling and delivery times
Stated installation and delivery dates are indicative. Delays due to weather conditions, supply issues, or dependencies on third parties do not entitle the client to compensation.
5. Access to installation site
The client must ensure free and safe access to the roof, electrical panel, and other relevant areas. Any obstacles must be removed beforehand. Additional costs due to obstacles will be billed separately.
6. Roof tile damage
During installation, it is possible that roof tiles may break. This is considered a normal risk when working on roofs. The client must provide spare roof tiles. Sunrise Energy can replace tiles, by mutual agreement, if technically possible. In some cases this is not possible, for example when tiles are fixed with mortar. Any material costs are the responsibility of the client.
7. Additional work & price changes
If during installation it becomes clear that additional work or materials are required, these will be billed separately after consultation.
8. Permits and subsidies
Sunrise Energy can, if agreed, handle the permit and/or subsidy application. No guarantee is given for approval or granting. Rejection is not a reason for free cancellation of work already performed.
9. Monitoring & internet connection
The client is responsible for maintaining a stable internet connection for monitoring. Sunrise Energy is not liable for malfunctions caused by poor connectivity. If the client changes internet provider, the connection to the monitoring app may be lost. The client can restore this with remote assistance from Sunrise Energy. If a physical visit from Sunrise Energy is required, a call-out fee will be charged.
10. Malfunctions in other devices
If problems arise with other devices in the house after installation, an independent certified electrician will be engaged. Costs are borne by the client unless it is demonstrably established that Sunrise Energy is the cause.
11. Warranty
Manufacturer warranties apply as stated in the offer. Installation warranty: 2 years, unless otherwise agreed. Warranty is void in case of misuse, damage by third parties, or modifications without authorization.
12. Maintenance
Cleaning and maintenance are the responsibility of the client, unless a maintenance contract has been signed.
13. Liability
Sunrise Energy is only liable for direct damage caused by demonstrable errors. Indirect damage, consequential damage, or loss of profit is excluded.
14. Force majeure
Sunrise Energy is not liable in cases of force majeure, including: extreme weather conditions, strikes, material shortages, government measures, illness, or other circumstances beyond our control.
15. Disputes
This agreement is governed by Spanish law. Any disputes will be submitted to the competent court in the province of Alicante.
